Informativa sui rimborsi
If you’re not 100% satisfied with the items you received,please Contact Us 30 days upon receiving them to initiate the return process.
Return Process
1. Submit a Return Request ,contact customer service: support@ricidress.com（you need to give us your order information:（ Order number,SKU number or product name, Reason for return）Our customer service team will respond to your request within 24 hours.
2.please contact customer service for an assessment. Upon approval, the return address will be emailed to you. Please note, that items must be shipped back to the address provided by customer service, NOT the address on your original delivery.
3. Please return the item to the return address we provided and send us return proof in the form of the tracking number and a valid return receipt.
4.Return Freight liability
We do not offer Freight To Collect (FTC) service for the packages returned to us. The returns will be made at your own cost, unless a mistake is made by Ricidress.
5.About Refund
We will arrange an exchange or issue a refund after we have checked your return tracking number or receipt. Once we have received the returned item(s), we will check the items and email you within 24 hours. Your payment will be refunded in 3 working days after we contact you.Refunds will be reimbursed back to your original account -- credit card or PayPal.
Note: The original shipping fee and Shipping Guarantee are non-refundable.
Return Conditions
1. For items with no quality issue, please ensure the returned items are unworn, unwashed, undamaged, have the original tags attached and the original packaging. All return requests must be authorized by our customer service team before shipping to our returned address.
2. For items with quality or size issue. Please contact our customer service with some clear pictures to show the problem. Once confirmed, return address will be send to you immediately.
For below circumstances, customers could contact us for a return or refund:
1) Received wrong or damaged item(s)
2) Items are not as described on product page
3) Received faulty item(s)
4) Missing item(s)
5) Poor material or workmanship
4. Order cancellation:
In order to deliver the package as soon as possible, we use a local high-quality prepaid logistics company. When the order status is "Packaged", the package has been handed over to the logistics company, resulting a logistics cost. We will NOT accept an order cancellation request if the status of order is“In transit”
Return Adress
We have warehouses in different countries around the Globe! If you want to return the items, please do not hesitate to Contact Us Our customer service will provide you with the nearest return address base on your order details within 24 hours. contact us :support@ricidress.com
TAX AND DUTIES
TAX
Our items are shipping duty unpaid and therefore import tax may occur depending on your country's Customs and shipping method. You may check with your local Customs Office for more information.
Customs is a government agency responsible for regulating shipments entering a country or region. All shipments being sent to and from a country or region must clear customs first. It's always buyer's responsibilities to clear customs and pay the relevant custom duties.
In most countries, however, you have to pay taxes or duties on imported goods. Sometimes goods under a certain value, or in certain categories, do not incur taxes.
The rules are different in every country. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of every single country.
Therefore, we cannot, and will not, offer advice about taxes in your country. As the buyer, it is your responsibility to find out that information before you order.
If you have to pay import taxes and/or additional duties and sales taxes, then you would have to pay that to the courier upon receipt of the package(s). We can't calculate this for you or you cannot pre-pay it. If you are drop-shipping or sending a gift item to someone, please make sure they are aware of the possibility of having to pay taxes when receiving the goods.
Please find out as much as you can about your import taxes in your own country before completing your order.
If you have any questions, please contact customer service at
”support@ricidress.com“